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Customers praised the handling fee as 'fair price' for exchanges and resizing. The service receives excellent marks for being 'very helpful,' with 'brilliant customer service' and 'prompt service.' Shoppers appreciated fast 1st class tracked postage with next-day delivery. Multiple sizing attempts were accommodated patiently with good communication throughout.
I had a few sizing issues and paid the handling fee once which I thought was a fair price. The postage was always 1st class tracked so received next working day which was excellent service. No complaints as love the ring and the customer service was brilliant.
Full of praise, I had 3 attempts at getting my sizing right and you could not have been of more help! Finally it's on my finger and I love it! Would highly recommend you guys x
Very good at exchanging jewellery with the handling fee you get your updates on your orders very helpful too
Had some issues with sizing purely due to my mistake very helpful and patient
I bought a ring that I am very happy with I had to send my first purchase back as it was too big. Good prompt service. Good communication.
The fee is a fair price.
My mistake I ordered the wrong size twice so I was more than happy to pay the handling fee