You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within a 10 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you need to return an item, simply click the returns tab at the bottom of our website and send us an email. We will respond with instructions to return your goods. We aim to answer all emails within 24 hours but please allow more time during the busy seasons.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
For UK customers we offer same day dispatch and next day delivery as standard.
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Absolutely fantastic service and the quality of the jewellery was excellent. Thank you so much Claro Jewels will be ordering again.