Returns & Refund Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Due to hygiene reasons we are unable to accept returns on earrings & nose studs.

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items

Items that are customised through engraving or sizing.


To complete your return, please contact us on foot of this page. we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)
If you need to exchange, send us an email at

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Faults and Warranty

At Claro Jewels, we take pride in offering high-quality and long-lasting products. We stand behind the craftsmanship and durability of each piece sold on our website. In order to assure your satisfaction, we provide a year warranty on all items for manufacturing faults. If you encounter a manufacturing fault within the warranty period, we are here to help. Simply click the "Contact Us" button below and send us an email with the following details:

1. Your order number

2. A clear description of the fault or issue

3. Any relevant photos or videos showcasing the problem

Our dedicated customer support team will guide you through the return process and provide you with instructions on how to send the item back to us. We will then evaluate the situation and, when necessary, offer a repair or replacement for the faulty item.

Please note that the warranty does not cover damage caused by misuse, accidents, or normal wear and tear. It is important to follow the care instructions provided with your purchase to ensure its longevity. We are committed to providing you with the best shopping experience and maintaining the highest quality standards. If you have any further questions or concerns regarding our warranty or return process, please feel free to reach out to us.